TERMS AND CONDITIONS

Last Updated: October 16, 2025

Welcome to Albert Yanuar Store. By accessing and using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase.

1. General Terms

By using this website and placing an order, you confirm that:

You are at least 18 years old or have parental/guardian consent
You are legally capable of entering into binding contracts
All information provided is accurate and complete
You will use the website only for lawful purposes

2. Products and Pricing

Product Information

We strive to display our products as accurately as possible, including colors, sizes, and descriptions
Actual product colors may vary slightly due to different monitor settings and lighting conditions
All measurements provided are approximate and may have minor variations
Product availability is subject to change without prior notice

Pricing

All prices are listed in Indonesian Rupiah (IDR) and are subject to change without notice
Prices include applicable taxes unless otherwise stated
We reserve the right to correct any pricing errors on our website
Special offers and promotions are valid only for the specified period

3. Orders and Payment

Order Process

Orders are confirmed upon successful payment completion
We reserve the right to refuse or cancel any order for any reason
If your order is cancelled, we will notify you via email and process a full refund

Payment Methods

We accept various payment methods including credit/debit cards, bank transfers, and e-wallets
All payments must be completed within 24 hours of order placement
Payment information is processed securely through our payment gateway partners

Order Confirmation

You will receive an order confirmation email after successful payment
Please check your order details carefully and contact us immediately if there are any errors

4. Shipping and Delivery

Shipping Policy

Shipping is available within Indonesia and to selected international destinations
Shipping costs are calculated based on weight, dimensions, and delivery location
Estimated delivery times are provided at checkout but are not guaranteed
We are not responsible for delays caused by courier services or force majeure events

Delivery Process

Orders are processed within 1-3 business days after payment confirmation
You will receive a tracking number once your order is shipped
Please ensure your shipping address is complete and accurate
We are not responsible for undelivered packages due to incorrect addresses

Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier

5. Size Guide and Fitting

Please refer to our size guide before making a purchase
Sizes may vary between different brands and collections
We recommend checking product measurements carefully
If you are unsure about sizing, please contact our customer service team

6. Returns and Exchanges

Return Eligibility

Products can be returned within 7 days of delivery
Items must be unworn, unwashed, and in original condition with all tags attached
Products on sale or promotional items may not be eligible for return
Intimate wear, swimwear, and personalized items cannot be returned for hygiene reasons

Return Process

Contact our customer service within 7 days of receiving your order
Provide your order number and reason for return
Wait for return authorization and instructions
Ship the item back using a trackable shipping method
Refunds will be processed within 7-14 business days after we receive the returned item

Exchange Policy

Exchanges are subject to product availability
Size exchanges are free within 7 days of delivery
Customer is responsible for return shipping costs unless the item is defective

Non-Returnable Items

Items marked as final sale
Products without original tags or packaging
Worn, washed, or damaged items due to customer use
Customized or made-to-order products

7. Refunds

Refunds will be issued to the original payment method
Processing time is 7-14 business days after approval
Shipping costs are non-refundable unless the return is due to our error
If you paid with a credit card, please allow additional time for your bank to process the refund

8. Product Defects and Quality Issues

If you receive a defective or damaged product:

Contact us within 48 hours of delivery with photos of the defect
We will arrange for a replacement or full refund including shipping costs
We may require you to return the defective item for inspection

9. Intellectual Property

All content on this website, including images, logos, text, and designs, is owned by Albert Yanuar or licensed to us
You may not reproduce, distribute, or use any content without our written permission
Product images are for illustrative purposes only

10. Privacy and Data Protection

We are committed to protecting your personal information
Please refer to our Privacy Policy for details on how we collect, use, and protect your data
By using our website, you consent to our data collection and usage practices

11. Customer Account

Account Registration

You are responsible for maintaining the confidentiality of your account credentials
You must notify us immediately of any unauthorized use of your account
We reserve the right to terminate accounts that violate our terms

Account Security

Choose a strong password and keep it confidential
Do not share your account with others
Log out after each session, especially on shared devices

12. Promotions and Discount Codes

Promotional codes are valid only during the specified period
Only one discount code can be used per order unless otherwise stated
Discount codes cannot be combined with other promotions
We reserve the right to cancel orders that misuse promotional codes

13. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages
Our total liability is limited to the purchase price of the product
We are not responsible for any issues arising from misuse of products

14. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Government actions or regulations
Strikes or labor disputes
Network or system failures
Pandemics or public health emergencies

15. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time
Changes will be effective immediately upon posting on the website
Continued use of the website constitutes acceptance of modified terms
We encourage you to review these terms periodically

16. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Indonesia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Jakarta, Indonesia.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Albert Yanuar Store

Email: support@albertyanuar.com
Phone: +62 XXX XXXX XXXX
WhatsApp: [Your WhatsApp Number]
Address: [Your Business Address]
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM WIB

18. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Albert Yanuar Store regarding the use of our website and purchase of products.

By placing an order on our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for shopping with Albert Yanuar Store!